Here at Genuine Aussie Gems we utilise the services of Australia Post to ship our gemstones to you, our customer.
Customs, duties or taxes
Any customs, duties or tax charges relating to your purchase are your responsibility. Please consult the relevant customs authorities in your country to find out whether there is any charges payable.
We will provide appropriate documentation for all overseas shipping. For our Aussie customers all government charges such as GST will be included in the price listed on our website.
It is highly recommended that gemstones are sent with postal insurance which can be arranged. Please contact us to arrange for postal insurance prices.
A rough guide for the price of insurance for Australian customers is 1.5% of the products value. This service is provide by Australia Post and any claims need to be processed via the appropriate procedure.
This service is provided by Australia Post and cover costs $9.60 for the first $100 of your item’s specified value, plus $2.50 for each additional $100 (or part thereof). All pricing here is in AUD.
For Deliveries Being Shipped Within Australia
We will be using Express Post with signature on delivery for our premium shipping service. Parcels sent via this service require signature on delivery and are delivered the next business day (within Australia Post’s delivery network) once the parcel has been posted.
Our cheaper option is Australia Post Parcel Post with signature on delivery. Parcel Post delivers 2 or more days after the product has been sent and requires a signature upon delivery. If you need the gem fast it is recommended to utilise the Express Post service.
Both of these services include Australia Post Tracking service.
For Deliveries Shipped To An Address Outside Of Australia
Our Premium service for International customers is
The following countries can utilise the International Courier service:
Canada,China, France, Germany, Great Britain, Hong Kong, India, Indonesia, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Philippines, Singapore, South Africa, South Korea, Sri Lanka, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United States of America,Vietnam.
Australia Post Express International is our intermediate postal option and includes delivery within 2 to 4 days between major metropolitan areas. This will exclude time in customs if applicable and may be subject to delay due to causes outside of Australia Post’s control. This services is great for fast international delivery. It includes signature on delivery and tracking so you can see where your parcel is.
Australia Post Standard International is our cheapest international postage option for those that do not require fast delivery of their gem. This service comes with tracking and signature on delivery. Your package will take approximately 6+ business days to arrive. This is the estimated delivery time between metro areas of major cities. Excludes time in customs if applicable and may be subject to delay due to causes outside of Australia Post’s control.